1 Payment Policy
The booking is confirmed exclusively upon receipt of the deposit payment. All amounts must be settled under the conditions and deadlines indicated below.
| Payment Method | Conditions |
|---|---|
| Booking Deposit — 50% | Mandatory payment to confirm and secure the booking. Processed at the time of booking. |
| Remaining Balance — 50% | Settled the day before the tour or at check-in (Pontoon C), before boarding. |
| Catering Services | Tasting boards and other additional catering services may be paid on the day, at check-in. |
Accepted payment methods: bank transfer, MB Way or cash at boarding (for the remaining balance and catering service). Regarding catering, there may be exceptional situations where a 50% advance payment is requested, depending on the nature of the event.
2 Client Cancellation Policy
All cancellation requests must be communicated in writing (email or message) or by phone to the operator responsible for the booking.
| Cancellation Period | Refund | Notes |
|---|---|---|
| 24h or more in advance | 100% | Full refund or credit for a future date, at the client's choice. |
| Less than 24 hours in advance | 0% | No refund. |
| No-show without prior notice | 0% | No refund is granted. |
Catering Services: tasting boards and other catering services may be cancelled at no additional cost with at least 48 hours' notice.
Refunds, where applicable, will be processed within a maximum of 10 business days after confirmation of cancellation, using the same payment method used for the booking.
3 Cancellation by the Operator
The operator reserves the right to cancel the tour, at no charge to the client, in the following cases of force majeure or safety reasons:
- Adverse weather conditions that compromise navigation safety (strong winds, fog, heavy rain or flood warnings on the Douro).
- Technical or mechanical breakdown of the vessel preventing the tour from being carried out safely, and/or if it is not possible to replace it with another suitable vessel.
- Decision by the competent maritime or river authorities.
- Force majeure or unforeseeable circumstances beyond the operator's control.
In the event of cancellation by the operator, the client shall have the right to reschedule to an alternative date or, if preferred, to a full refund of the amount paid.
4 Booking Changes
The client may request a change to the booking date under the following conditions:
| Period | Condition | Notes |
|---|---|---|
| More than 15 days in advance | Free change | Subject to availability. |
| Between 7 and 15 days in advance | Administrative fee of €25 | Applied per change. |
| Less than 7 days in advance | Not accepted | Date changes are not accepted. |
Each booking allows a maximum of 1 (one) free change. Additional changes are subject to the €25 administrative fee, regardless of the deadline.
5 How to Cancel or Change Your Booking
To proceed with the cancellation or change of your booking, you must:
- Send an email to the address indicated in your booking confirmation, or contact us by phone/WhatsApp.
- Indicate the booking number, tour date and reason for cancellation or change.
- Wait for written confirmation of receipt of the request from our team.
The cancellation or change is only considered valid after written confirmation by the operator.
Contacts
Thank you for your preference. Welcome aboard! ⚓
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